Payment
I gladly accept Paypal, PayPal Credit (formerly Bill Me Later), and all major credit cards. Sadly, I do not accept cash, checks, money orders, or money grams at this time.
If you are ordering a custom item, I require that you pay half down on the item before I begin work. Remainder of payment is due upon the completion of the item. Unfortunately, this initial deposit is not refundable.
If you are ordering a custom item, I require that you pay half down on the item before I begin work. Remainder of payment is due upon the completion of the item. Unfortunately, this initial deposit is not refundable.
Shipping
Most orders are shipped via USPS from Elgin, Oklahoma, USA. Please allow 1-2 business days for the item to be packaged and taken to the post office. If the item you ordered is a custom order, your order will be shipped within 1-2 business days upon completion. Most orders are shipped with insurance and delivery confirmation to give you peace of mind. Expedited shipping is available on request.
I do not ship on US public holidays or weekends. Once the package is handed over to the post office, I am not responsible for any shipping delays. Remember that during Christmas time, delivery is always slower.
I do not ship on US public holidays or weekends. Once the package is handed over to the post office, I am not responsible for any shipping delays. Remember that during Christmas time, delivery is always slower.
International Shipping
Items shipped overseas could take a month or more, depending on customs.
Orders placed outside of the US may be liable for customs duty/import taxes on delivery, this is entirely out of my control as are any delays in delivery due to customs interventions. Payment of such customs amounts are the responsibility of the person the package is addressed to.
Orders placed outside of the US may be liable for customs duty/import taxes on delivery, this is entirely out of my control as are any delays in delivery due to customs interventions. Payment of such customs amounts are the responsibility of the person the package is addressed to.
Postal Address
All orders will be shipped via the address indicated on your PayPal account. Please make sure this is your correct address. I will not ship to any other address except for the address that appears on the invoice at time of payment. I am not responsible for undelivered packages due to discrepancies in delivery addresses.
Prints
Prints will be produced and shipped within 3 business days. Sometimes this may take longer, depending on how backed up I am.
Print orders are shipped via First-Class mail, and thus a tracking number may not be available.
Print orders are shipped via First-Class mail, and thus a tracking number may not be available.
Artwork Return Policy
Due to the nature of artwork, I do not accept refunds or exchanges on artwork. Thank you for understanding.
Custom Item Return Policy
Since the item was made to the your specifications, it cannot be resold. Therefore, I do not accept refunds or exchanges on custom items.Thank you for understanding.
Standard Return Policy
If you are not satisfied with the item you purchased (excluding artwork and custom items), you may request a refund. Refunds must be requested 7 days of receipt. Buyer will be responsible for return postage.
Shipping is not refundable and will not be included in the refund total. You will not be charged a restocking fee, an Etsy item listing fee, or a PayPal fee).
Please be aware I am not responsible for returned items that are lost in transit. I would suggested getting a certificate of mailing or equivalent (such as a tracking number or delivery confirmation).
All items are shipped with insurance. In the event that the artwork, custom item, or other item was damaged during transit, don't worry. The insurance covers the cost of the item so that if it is lost or damaged during transit, the post office will cover the items cost. In the event that this happens, please contact me so that I may help you.
The buyer can also send the artwork back to be repaired (if repairs are possible). However, the buyer will be responsible for all shipping costs.
File a claim with the USPS:
https://www.usps.com/help/claims.htm
Shipping is not refundable and will not be included in the refund total. You will not be charged a restocking fee, an Etsy item listing fee, or a PayPal fee).
Please be aware I am not responsible for returned items that are lost in transit. I would suggested getting a certificate of mailing or equivalent (such as a tracking number or delivery confirmation).
All items are shipped with insurance. In the event that the artwork, custom item, or other item was damaged during transit, don't worry. The insurance covers the cost of the item so that if it is lost or damaged during transit, the post office will cover the items cost. In the event that this happens, please contact me so that I may help you.
The buyer can also send the artwork back to be repaired (if repairs are possible). However, the buyer will be responsible for all shipping costs.
File a claim with the USPS:
https://www.usps.com/help/claims.htm
Additional Notes
FOR THOSE WITH DOG ALLERGIES, please note that I live in a dog friendly home (a Great Dane, and an Australian Sheppard).
Mailing address:
Deadra Kolker
P.O. Box 501
Elgin, OK 73538
USA
Email:
ddkolker [!at] gmail.com