General Questions
Who designed/coded/runs/hosts your site?
I designed, coded, and run my website myself. Weebly hosts it. Weebly makes for easy editing!
Do you have employees?
Nope, just myself. I draw, design, sculpt, mold, cast, package, and ship everything myself. It's all me from start to finish. Who's says there is no "I" in team?
Do you have a physical store?
No, just an online store. However, I occasionally have a booth at art festivals.
Where do you sell your stuff?
Here (my website), Etsy, Facebook, and Ebay. Sometimes at art events. I might have prints available through deviantArt.
What usernames do you appear under?
- dekographics (etsy)
- deadrak (ebay)
- Anshishoku (Den of Angels)
- deadrakolker (twitter)
- ddkolker (deviantArt)
- ddkolker (behance)
- ddkolker (pinterest)
- Dedeko (flickr)
- deko-art (tumblr)
- Tarokaorizuleika (youtube)
- Deadra Kolker (google+)
- dedekoart (instagram)
- dekographics (blogger)
Shipping
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Problems
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Can you mail something using my UPS/Fedex account?
No.
Will you mark the shipment as "gift"?
Sorry, but I cannot mark your package as a gift since this is unlawful.
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My stuff arrived damaged!
Don't panic! Even after the packing elves have taken great care to insure your item was nestled comfortably in its transportation nest, evil package trolls can appear and chomp down on their favorite snack...packages. :(
In the event that hungry package trolls try to eat your package, please contact me ASAP. All packages are sent with insurance, so any damage is covered by the USPS. PLEASE KEEP ALL DAMAGED PACKAGING AND ITEMS. An Insurance claim will need to be filed. In order to do this, I will need several things:
For more information visit: https://www.usps.com/help/claims.htm My package never arrived!
Damn those package trolls! Again, please contact me ASAP.
If the package was marked as delivered and you still cannot find it, you may need to fill out a police report. You should always report mail theft. For more information, go here: http://about.usps.com/publications/pub166/pub166_tech_012.htm I ship all packages with a tracking number, signature confirmation, and insurance. Amongst all that, I am sure we can find out what happened to your package. All valuable items are sent with Restricted Delivery, meaning the only person that can accept the package is the person that it is addressed to. Hold for Pickup is another option, which required the package to be picked up at a designated Post Office. |
Do you still have a question?
Contact me.
Contact me.