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My BJD BrainrotTHE DOLL BLOG NOBODY ASKED FOR
Welcome to the blog, a chaotic archive of doll ramblings, art struggles, collecting disasters, customization experiments, and whatever financial mistakes I've convinced myself are "self-care." I ramble about BJDs, review them, attempt to customize them, and occasionally have an emotional meltdown. Think of this blog as a chaotic diary made by someone who keeps buying dolls despite having no space, no restraint, and no intention of stopping. If you’re here for structure or stability, you took a wrong turn. Enjoy the chaos.
Note: Some of the blog posts are blank. I am slowly but surely fixing them. There are a lot, so it takes time.
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My Experience with Immortality of Soul (IOS): A Cautionary Tale of Silence and Security Issues1/18/2026  I am writing this post to share a recent and frustrating experience I had with Immortality of Soul (IOS). While I have always admired their work and have been eyeing their Raul head for ages, my recent order for a Class50 Body has left me feeling very hesitant about ever ordering from them again. I didn't go into this purchase expecting any trouble. I actually have a history with this company; I ordered from them back in 2016 and IOS was pleasant to deal with, sending my order promptly and without issue. Because of that positive experience, I didn't think twice about ordering again. I assumed I was in good hands. If you have an open order with them, I hope my timeline helps you decide your next steps. The Timeline: From Promise to SilenceMy journey began on July 30, 2025, when I placed an order for an IOS Class50 body. I had also ordered a Kappa head from their Dopple Maiden line, which arrived without issue. Since they are essentially the same team, I expected the same level of service for the body. Things initially seemed on track. On October 31, 2025, the IOS admin confirmed on the Q&A board that my package would ship via EMS Premium on "next Monday," which was November 4, 2025. However, that date came and went with no tracking number. After waiting for a response that never came, I began a long series of follow-ups:
For months, I was met with absolute radio silence across every platform they own. Community Insights and the PayPal DisputeOn December 20, 2025, I reached out to the community on the Den of Angels forum to ask if anyone else was having similar issues with IOS. Many users responded and suggested that I open a PayPal dispute immediately since I was nearing the 180 day limit. I honestly had completely forgotten about the PayPal window because I have not had trouble with a company in such a long time. During these discussions, it became clear that I was not the only one. Other collectors mentioned that these issues with IOS stretched back into 2024. Individuals reported having to resort to PayPal disputes just to receive their dolls after promised shipping dates had long since passed. This suggested a recurring pattern of behavior rather than a one time delay. Realizing I was approaching the 180 day protection limit, I finally filed a PayPal dispute. This is a crucial reminder for all collectors: you only have 180 days from the purchase date to protect your money. As of 9:00 AM yesterday (01/17/2026), I was officially refunded my full purchase amount. IOS never responded to the PayPal dispute. They also remained completely silent on their own Q&A board and via email throughout the entire dispute process. If you are in a similar boat, I suggest opening a dispute while you still can. Update: January 18, 2026. The "Hacked" ExcuseThe situation took a strange turn today. After the PayPal dispute closed in my favor and the payment was reversed, I suddenly received an email from IOS with a tracking number. I immediately emailed them back to tell them to cancel the shipment. I explained that I had already received a refund via the dispute process and they should not send the item. Their response was: "Our company email was hacked, which caused a security issue. We sincerely apologize for the disappointment this may have caused." While a hack is a serious issue, I find this explanation difficult to fully accept. Even if their email was compromised, I had posted several times on their Q&A board with the same messages. They could have checked and responded to the board at any time, but they did not. Even if the hacked email was tied directly to their Q&A board access, a professional business should have secondary login methods or multi-factor authentication in place for extra security. These are standard protocols that would have allowed them to maintain communication with their customers despite a compromised account. Furthermore, the "hacked" excuse raises serious concerns about data security. If their systems were compromised, it is unclear how much customer information was stolen, if any. As a customer, it is worrying to think that personal information like names, addresses, and order histories could be at risk. A company should be transparent about the scope of a breach, but IOS has provided no such clarity. My Final ThoughtsAs for the tracking number they provided, it does not work yet. It is not showing up in my UPS app, unlike my previous Kappa head order, so I assume they managed to cancel the shipment. I am not sure if they fully understood that the money was already returned to me when they mentioned shipping it in that last email, which is why I told them not to ship the doll. IOS really dropped the ball on communication. If a company email is hacked and they cannot respond, they owe it to their customers to post an announcement on their website, a message on the Q&A board, or a mass update via a secure channel. Leaving customers in the dark for months is not how you handle a security crisis. I have always wanted the Raul head, but this experience has made me very wary. Given the history of issues reaching back to 2024 (or earlier), I am not sure I can trust them with my money in the future. Take this situation with a grain of salt, but please keep a very close eye on your PayPal windows when dealing with IOS right now. Update: January 20, 2026. The Package Arrives Against My WishesI woke up this morning to a very frustrating development. Despite my explicit request on January 18th for IOS to cancel the shipment, they proceeded to send the doll anyway. The package has already cleared customs in my country, and I have been notified that a tariff fee is now due before the item can be delivered. This creates a very difficult dilemma. I have already received my full refund through the PayPal dispute process, and I made it clear to IOS that I did not want the doll once the communication had been broken for so long. However, they ignored my instructions and said they would ship the doll anyway. They have not stated that this is a gift. I sent a polite follow-up email this morning explaining that I do not want to accept the package for a transaction that has already been refunded. I am currently waiting for a reply, which I hope to receive this evening. Since I will not be home to accept the delivery, the package will likely be held by the courier because the customs fees have not been paid. This buys me a little bit of time to hear back from the company. My plan is simple:
I will post another update as soon as I hear back from them or decide to send the package back. It is a very strange situation to be in, but I am standing firm on the fact that I should not be recharged for an item I tried to warn them not to send before it was even shipped. Blog Update: Clarification and ResolutionOn January 23, I finally received a reply from IOS, albeit a bit late. In their message, they offered to cover the tariff I had previously mentioned and stated that I should receive the doll, as it would otherwise be destroyed. I replied to clarify that I had already paid the tariff and received the doll. I also asked them to confirm their intentions going forward. Specifically, I wanted to know whether the doll was being provided as a gift of goodwill or if they intended to attempt to charge me for it again. I made it clear that if the latter was the case, I would be more than willing to return the doll, provided a prepaid return shipping label was supplied, as I had not opened it yet. I received a final reply on January 24th to bring a close to the issue: I’m glad to hear that you received the package safely. As you understood, this doll is indeed a gift offered in goodwill. Thank you very much for accepting it. With that clarification, the issue is now fully resolved. While the process was messy and communication was delayed, I do appreciate IOS taking responsibility and making an effort to set things right in the end. I can finally move forward and you can look forward to the box opening video soon.
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